Bike Morzine Ltd – Terms & Conditions
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1. General Liability
Mountain biking holidays are inherently dangerous activity that carries significant risk of injury or death. By making a booking with Bike Morzine Ltd, you acknowledge and accept these risks in full.
All participants are required to hold valid and adequate insurance that covers:
Personal injury or death
Mountain rescue
Medical treatment
Loss, theft or damage to personal belongings or bicycles
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Bike Morzine Ltd partners with Yellow Jersey Insurance to provide comprehensive coverage for mountain biking holidays.
MORZINE MTB INSURANCE 
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By completing a booking, you expressly agree to release, indemnify, and hold harmless Bike Morzine Ltd, its directors, employees, contractors, officers, and affiliates from any liability for injury, death, loss, or damages incurred, including those caused by negligence.
Where you are booking on behalf of minors or other individuals, you accept full responsibility for their conduct and medical costs, and agree to indemnify Bike Morzine Ltd for any claims brought by or on behalf of those parties.
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2. Damage to Property
Bike Morzine Ltd reserves the right to request a damage deposit, refundable post-checkout provided no damage, theft, or loss has occurred.
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You are liable for the full cost of repair or replacement for any damage, theft, or nuisance caused to:Property or furnishings of Bike Morzine LtdThird-party properties or guestsCommunal areas including bike workshops and storage
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Where an individual responsible for damage cannot be identified, Bike Morzine Ltd reserves the right to withhold deposit funds proportionally from all members of the group.
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3. Cancellations & Refunds
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By Bike Morzine Ltd:In the unlikely event that Bike Morzine Ltd must alter or cancel your booking due to unforeseen circumstances, a full refund of all monies paid will be issued. No further compensation shall be offered.
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This refund does not apply in cases of Force Majeure, including but not limited to: natural disasters, pandemics, war, civil unrest, strikes, or acts of terrorism.
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By the Customer:
Booking deposits are non-refundable.
Cancellations within 80 days of the holiday start date will incur 100% charge of the total booking value.
All cancellations must be submitted in writing by the group leader.
Failure to pay the balance by the due date is not deemed cancellation; standard cancellation charges will still apply.
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Changes to Bookings:
Bike Morzine Ltd will endeavour to accommodate date changes where possible. A £50 administration fee applies.
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4. Lift Closures
Bike Morzine Ltd is not liable for any closures or operational disruptions of lifts in the Portes du Soleil region.
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5. Conduct & Behaviour
All guests are expected to behave respectfully and responsibly. Disruptive behaviour that affects property, staff, or fellow guests may result in immediate termination of the stay with no refund. The guest responsible will be liable for any damage or compensation due.
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6. Personal Injury & Property Loss
Bike Morzine Ltd does not accept any liability for injury or death resulting from activities undertaken during your stay, whether on or off Bike Morzine Ltd property. This includes risks beyond our control and which could not have been reasonably foreseen or prevented.
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Guests are advised to store valuable items securely. Bike Morzine Ltd accepts no responsibility for loss or theft of personal belongings or vehicles, whether at Bike Morzine accommodation or at third-party premises.
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7. Insurance Requirement
All guests are required to have appropriate travel and activity insurance that covers:
Emergency healthcare
Repatriation
Mountain rescue
Theft/loss/damage of bikes and gear.
MORZINE MTB INSURANCE 
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8. Bike Rental
Bike Morzine Ltd acts solely as a booking agent for the following rental providers:
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Torico Morzine
The Woods
La Clinik Morzine
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All rental terms are governed by the respective provider’s terms and conditions. Bike Morzine Ltd accepts no liability for injuries, damages, or incidents arising from rental use.
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Cancellation Policy:Cancellations within 14 days: Non-refundable
Cancellations 14+ days in advance: 65% refund (35% retained for admin/cancellation)
Rebooking fee: £50

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9. Transfers
Bike Morzine Ltd acts as a booking agent for SARL Getaway Vans. Upon booking, you agree to their terms and conditions.
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Cancellation Policy:
Cancellations within 14 days: Non-refundable
Cancellations 14+ days: 65% refund (35% retained)
Rebooking fee: £50
Bike Morzine Ltd accepts no liability for injuries, damages, or incidents arising from Transfer use.

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10. Guiding & Coaching
Bike Morzine Ltd is a booking agent for SARL Ride Ability (RideAbility c/o FB Freeride, 146 Route du Pleney, 74110).
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Cancellation Policy:
More than 14 days: Non-refundable but transferable (£50 admin fee)
Within 14 days: Non-refundable and non-transferable
No compensation is provided for late arrivals or early finishes
In case of cancellation by Ride Ability, a pro-rata refund will be issued
Guests agree to Ride Ability’s terms & conditions when booking through Bike Morzine.

Bike Morzine Ltd accepts no liability for injuries, damages, or incidents arising from Guiding or coaching.

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11. Lift Passes
Bike Morzine Ltd is a booking agent for SAS Domaine de Loisirs de Morzine. All lift pass bookings are subject to their terms.
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Cancellation Policy:
Within 14 days: Non-refundable
14+ days: 65% refund (35% retained)
Rebooking fee: £50
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Lost Passes:Photo or record of lift pass number requiredReplacement fee: £50 admin + £5 per pass. No replacement without original pass number
Bike Morzine Ltd accepts no liability for injuries, damages, or incidents arising from riding lifts, mountain biking or any other associated  activities.

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12. Accommodation
Bike Morzine Ltd acts solely as a third-party booking agent for all listed accommodation providers. All guests agree to the terms and conditions of the specific provider. Bike Morzine Ltd assumes no liability for personal injury, death, theft, or loss incurred at third-party accommodation.
It is essential that all guests have adequate insurance for accommodation-related risks.
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13. Tourist Tax
A compulsory local tourist tax of €2 per person per night will be added to your total cost and charged in advance of arrival.
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14. Complaints
Complaints should be made as soon as possible during your stay to a staff member, or in writing to:📧 info@bikemorzine.com
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15. Website Accuracy
While every effort is made to ensure the accuracy of information on our website, Bike Morzine Ltd cannot guarantee completeness due to the dynamic nature of the resort and third-party services.
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16. Data Usage
Any personal data provided through our website, including contact forms, may be used for marketing purposes in accordance with our privacy policy. No personal data is sold or shared externally without consent.