Bike Morzine Ltd – Terms & Conditions
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1. General Liability
Mountain biking is a dangerous activity with an inherent risk of serious injury or death. By booking, every member of your party accepts these risks and is responsible for riding within their own ability and following the rules of the lift operators, bike parks and any guide.All participants must hold valid insurance covering personal injury or death, mountain rescue, medical treatment and repatriation, and loss, theft or damage to belongings and bikes (we recommend Yellow Jersey).The lead booker is responsible for the conduct of their party. Anyone booking for a person under 18 is responsible for that person's conduct and must provide parental or guardian consent where required.You agree to reimburse Bike Morzine for any loss, damage or claim caused by you or your party's breach of these terms or by your own negligence.Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited under English law.
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Bike Morzine Ltd reccommends  Yellow Jersey Insurance to provide comprehensive coverage for mountain biking holidays.
MORZINE MTB INSURANCE 
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By completing a booking, you expressly agree to release, indemnify, and hold harmless Bike Morzine Ltd, its directors, employees, contractors, officers, and affiliates from any liability for injury, death, loss, or damages incurred, including those caused by negligence.
Where you are booking on behalf of minors or other individuals, you accept full responsibility for their conduct and medical costs, and agree to indemnify Bike Morzine Ltd for any claims brought by or on behalf of those parties.

1.1 ABTOT COVER
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Bike Morzine Limited, membership number 5699 , and in the event of their insolvency, protection is provided for:
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-  Non-flight package holidays. (Accommodation combined with other services only)
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ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Bike Morzine Limited.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

You can find out more about ABTOT here: https://www.abtot.com/
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2. PROPERTY DAMAGE

2.1 Responsibility.
‍ The lead booker is responsible for loss of or damage to the accommodation, its furnishings, fixtures and equipment caused by you or anyone in your party (including guests and visitors), beyond normal wear and tear. This includes the cost of missing items and of excessive or specialist cleaning.

2.2 Charging your card.
By making a booking you authorise us to charge any card you have provided to us for the booking, including the card used for the security deposit hold, for the reasonable, evidenced cost of such damage, loss or cleaning. This applies whether or not a security deposit was held, and whether the charge is taken against the hold or after the hold has been released.
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2.3 Not limited to the deposit.
‍ Any security deposit is not a limit on your liability. If the cost of damage or loss is more than the amount held, you remain responsible for the full amount.
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2.4 Notice.
‍ We will email you to confirm the amount and reason for any charge, with photographs or receipts where available. If you disagree, see “Disputes” in the Security deposits section below.

2.5 SECURITY DEPOSITS
‍When a deposit applies. Some chalets and apartments we book on your behalf require a security deposit against damage. Where one applies, the amount is fixed per property and is shown on the property page and on your booking confirmation.
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2.6 How it is taken.
‍The deposit is taken as a card pre-authorisation (a hold), not a payment. Around seven days before arrival we email the lead booker a secure Stripe link to authorise the hold. The amount is reserved against the card’s available balance but is not debited. Your bank may show it as a pending authorisation. Nothing is debited unless a deduction is made.
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2.7 Before arrival.
‍The hold must be in place before check-in. If it has not been completed, the accommodation provider may decline access until it is, and Bike Morzine cannot be held responsible for any resulting delay or cost.
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2.8 Release. If there is no claim, we will automatically release the hold three days after your departure date. Once released, your card issuer may take a few working days to show the funds as available again. This timing is outside our control.
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2.9 Deductions. The accommodation provider may make a claim against the deposit for:
damage to the property, its furnishings or equipment beyond normal wear and tear;
missing items;
excessive or specialist cleaning (including removal of rubbish, smoking indoors or pet soiling where pets are not permitted);
unpaid local charges or extras; or
costs arising from a breach of the property’s house rules.
If a claim is made, we will capture only the amount claimed, release the remainder, and email you to confirm the deduction.
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2.10 Damage exceeding the deposit. The deposit is not a limit on liability. If the cost of damage or loss exceeds the amount held, or is notified after the hold has been released, you remain responsible for it. We may charge it to any card on file as set out under “Property damage” above, or invoice it.

2.11 Card and currency. The hold is taken in the currency of your booking (GBP or EUR). You must use a credit or debit card with sufficient available balance. Some banks treat holds on debit cards as a temporary reduction in available funds. Some card types, including pre-paid cards, may not support holds for the full period.
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2.12 Extended or re-authorised holds. Card networks limit how long a hold can stay in place, to a maximum of around 30 days (slightly less for some cards). For longer stays, or if a hold lapses, we may ask you to authorise a new hold during your stay.

2.13 Disputes. If you disagree with a deduction or charge, contact us within 14 days of our email confirming it. We will raise it with the accommodation provider. The provider’s assessment of damage, supported by photographs or receipts where available, will be used to resolve the claim.

2.14 Who holds the deposit. Holds are processed by Bike Morzine Ltd through Stripe on behalf of the accommodation provider. Card details are handled securely by Stripe and our booking system provider. We do not store full card numbers on our own systems. See our Privacy Policy for how your data is used.
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3. Cancellations & Refunds
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By Bike Morzine Ltd:In the unlikely event that Bike Morzine Ltd must alter or cancel your booking due to unforeseen circumstances, a full refund of all monies paid will be issued. No further compensation shall be offered.
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This refund does not apply in cases of Force Majeure, including but not limited to: natural disasters, pandemics, war, civil unrest, strikes, or acts of terrorism.
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By the Customer:
Booking deposits are non-refundable.
Cancellations within 80 days of the holiday start date will incur 100% charge of the total booking value.
All cancellations must be submitted in writing by the group leader.
Failure to pay the balance by the due date is not deemed cancellation; standard cancellation charges will still apply. An enquiry form being submitted through our website does not confirm a booking.
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Changes to Bookings:
Bike Morzine Ltd will endeavour to accommodate date changes where possible. A £50 administration fee applies.
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4. Lift Closures
Bike Morzine Ltd is not liable for any closures or operational disruptions of lifts in the Portes du Soleil region.
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5. Conduct & Behaviour
All guests are expected to behave respectfully and responsibly. Disruptive behaviour that affects property, staff, or fellow guests may result in immediate termination of the stay with no refund. The guest responsible will be liable for any damage or compensation due.
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6. Personal Injury & Property Loss
To the fullest extent permitted by law, we are not liable for injury, loss or damage resulting from the normal risks of mountain biking and other activities during your stay, your own actions, or events outside our control. Where a service is provided by one of our partners, that partner is responsible for delivering it safely.Please keep valuables secure. We are not responsible for the loss or theft of, or damage to, personal belongings, bikes or vehicles, whether at our accommodation or elsewhere, unless caused by our negligence.Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited under English law.
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7. Insurance Requirement
All guests are required to have appropriate travel and activity insurance that covers:
Emergency healthcare
Repatriation
Mountain rescue
Theft/loss/damage of bikes and gear.
MORZINE MTB INSURANCE 
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8. Bike Rental
Bike Morzine Ltd acts solely as a booking agent for the following rental providers: The Woods, Torico Bikes, La Clinik.
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Bike Morzine Ltd accepts no liability for injuries, damages, or incidents arising from rental use. By booking bikes at these providers you are excepting their terms and conditions.

The Woods Terms & Conditions
La Clinik Morzine  Terms & Conditions
Torico Terms & Conditions
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Cancellation Policy:Cancellations within 14 days: Non-refundable
Cancellations 14+ days in advance: 65% refund (35% retained for admin/cancellation)
Rebooking fee: £50

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9. Transfers
Bike Morzine Ltd acts as a booking agent for SARL Getaway Vans. Upon booking, you agree to their terms and conditions.
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Cancellation Policy:
Cancellations within 14 days: Non-refundable
Cancellations 14+ days: 65% refund (35% retained)
Rebooking fee: £50
Bike Morzine Ltd accepts no liability for injuries, damages, or incidents arising from Transfer use.

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10. Guiding & Coaching
10.1 Who provides your guiding. Guiding and coaching booked through Bike Morzine is delivered by independent, qualified mountain bike instructors, currently Teddy Ritz EI, trading as BikeProgress 74 (132 route de la Plagne, 74110 Morzine, France) (the "guiding provider"). Bike Morzine does not employ the instructors and does not deliver, supervise or control the sessions. The guiding provider is solely responsible for planning and running each session, the route, instruction and supervision, rider safety, and the acts and omissions of its instructors.

‍10.2 Qualifications and insurance. All instructors hold a qualification recognised in France for paid mountain bike instruction, a valid carte professionnelle d'éducateur sportif, a current first aid certificate and professional liability insurance.

‍10.3 What's included. Prices are per session (half day or full day) for the guide and include the number of riders shown at booking. Additional riders can be added at an extra cost. Lift passes, bike hire, transport and food are not included unless shown on your booking confirmation. Groups are limited to a maximum of 8 riders per guide.

‍10.4 Your riding ability. You must tell us your honest riding ability and experience when booking. Your guide will check your level before and during the session and may change the route, split the group or end a session for any rider if it is needed for safety. Where this happens because a rider's ability was misstated, no refund is due.

‍10.5 Kit and fitness. Every rider must wear a helmet suitable for the terrain at all times (a full-face helmet is strongly recommended for bike park riding) and ride a bike that is suitable for the session and in good working order. You must be fit to ride and not under the influence of alcohol or drugs. Your guide may refuse to start or continue a session with any rider who does not meet these requirements, and no refund is due in that case

‍10.6 Meeting times. Please arrive at the agreed meeting point on time. Sessions start and finish at the booked times; we cannot extend a session or give a refund for late arrival, an early finish you choose, or a missed session

‍10.7 Weather and safety. Your guide decides whether it is safe to ride and may change, shorten, postpone or cancel a session because of weather, trail conditions, lift or bike park closures, or other safety reasons. Where a session cannot go ahead for these reasons, we will offer another date where possible. If no alternative is possible, we will refund the price of the session not delivered.

‍10.8 Cancellation by the guiding provider. If the guiding provider cannot deliver a confirmed session, we will offer a qualified replacement guide or another date where possible. If neither is possible or acceptable to you, we will refund the price you paid for that session.

‍10.9 Cancellation and changes by you. Guiding is subject to the same cancellation terms as the rest of your booking (section 3), whether booked on its own or as part of a holiday:When you cancelCancellation chargeMore than 80 days before the start dateYour deposit (non-refundable)80 days or less before the start date100% of the guiding priceCancellations must be made in writing to info@bikemorzine.com by the lead booker. Changes of date or rider may be possible, subject to the guiding provider's availability, for a £50 administration fee. Unused sessions, late arrivals and early finishes are not refunded.

‍10.10 Extra sessions during your stay. If you want to add or extend guiding during your Bike Morzine holiday, please book it through us so it is covered by your booking and these terms.

‍10.11 Participation terms. Your guide may ask you to read and accept their own participation and safety rules before riding. These do not reduce your rights under these terms or the law.

‍10.12 Under 18s. Riders under 18 must either have written permission from a parent or guardian, or be accompanied by a parent or guardian during the session. The parent or guardian is responsible for confirming the rider's ability and fitness.

‍10.13 Insurance. Mountain biking carries a real risk of injury. Every rider must hold insurance covering mountain biking (including bike park riding), mountain rescue, medical treatment and repatriation, as set out in section 7. Guiding does not include personal accident or travel insurance.

‍10.14 Acceptance of risk. Mountain biking is a dangerous activity with an inherent risk of serious injury or death, even when guided by qualified instructors and when all reasonable care is taken. Falls, collisions, mechanical failure, terrain, weather and the actions of other trail users are part of the sport. By booking, every rider accepts these risks and is responsible for riding within their own ability, following the guide's instructions and the rules of the bike park and lift operators.

‍10.15 Responsibility and limits of liability.

Guiding provider. The guiding provider is responsible for the delivery and safety of the guiding sessions and holds its own professional liability insurance. Any claim relating to how a session was run, instructed or supervised, or to the conduct of an instructor, should be made against the guiding provider and its insurer. We will give you the provider's details and help you make the claim.
‍Guiding booked on its own. Where you book guiding without other Bike Morzine travel services, we act only as the booking intermediary. Our responsibility is limited to taking your booking and passing it correctly to the guiding provider, and our total liability to you is limited to the price you paid us for the guiding.
‍Guiding as part of a package. Where guiding is part of a package holiday, we are responsible for the proper performance of the travel services in your package as required by the Package Travel and Linked Travel Arrangements Regulations 2018. We are not liable where a problem is caused by you or another member of your group, by a third party unconnected with the services, or by unavoidable and extraordinary circumstances. Except for personal injury or damage caused intentionally or negligently, our liability is limited to three times the total price of your package.
‍What we are not liable for. To the fullest extent permitted by law, we are not liable for: injury, loss or damage resulting from the normal risks of mountain biking (clause 10.14); your own actions, riding choices or failure to follow the guide's instructions; misstated ability, unsuitable kit or an unsuitable bike; lift, trail or bike park closures; events outside our control; loss of or damage to bikes, kit or personal belongings; or any indirect or consequential loss, including loss of enjoyment beyond the price paid, travel and accommodation costs or loss of earnings.

‍10.16 Problems on the day. If something goes wrong, tell your guide straight away and contact us at info@bikemorzine.com during your stay, so it can be put right. Complaints raised only after your holiday may limit what we or the guiding provider can do.

‍10.17 Financial protection. Package holidays booked with Bike Morzine are financially protected by ABTOT (membership number 5699), as set out in section 1.1.

‍10.18 Governing law. These terms are governed by English law, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK or in another country, you keep any mandatory consumer protections of the law where you live and may bring proceedings in your local courts.Bike Morzine Ltd is a booking agent for SARL Ride Ability (RideAbility c/o FB Freeride, 146 Route du Pleney, 74110).
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11. Lift Passes
Bike Morzine Ltd is a booking agent for SAS Domaine de Loisirs de Morzine. All lift pass bookings are subject to their terms outlined here.
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Cancellation Policy:
Within 14 days: Non-refundable
14+ days: 65% refund (35% retained)
Rebooking fee: £50
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Lost Passes:Photo or record of lift pass number requiredReplacement fee: £25 admin + £5 per pass. No replacement without original pass number
Bike Morzine Ltd accepts no liability for injuries, damages, or incidents arising from riding lifts, mountain biking or any other associated  activities.

Lift Pass Insurance is available at customer request and provided by  for more information on what lift pass insurance covers, see their terms and conditions here.

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12. Accommodation
Bike Morzine Ltd acts solely as a third-party booking agent for all listed accommodation providers. All guests agree to the terms and conditions of the specific provider. Bike Morzine Ltd assumes no liability for personal injury, death, theft, or loss incurred at third-party accommodation.
It is essential that all guests have adequate insurance for accommodation-related risks.
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13. Tourist Tax
A compulsory local tourist tax of €2 per person per night will be added to your total cost and charged in advance of arrival.
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14. Complaints
Complaints should be made as soon as possible during your stay to a staff member, or in writing to:📧 info@bikemorzine.com
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15. Website Accuracy
While every effort is made to ensure the accuracy of information on our website, Bike Morzine Ltd cannot guarantee complete accuracy due to the dynamic nature of the resort and third-party services. Occasionally information & photos may slightly vary or be outdated from the actual product.
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For photos of Hotels, Hostels and Apartments our product pages display example photos of the rooms/apartments but cannot show every single room or apartment therefore there may be slight variation from room to room or apartment to apartment.
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16. Data Usage
Any personal data provided through our website, including contact forms, may be used for marketing purposes in accordance with our privacy policy. No personal data is sold or shared externally without consent.

17. Governing Law
These terms are governed by English law, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK or in another country, you keep any mandatory consumer protections of the law where you live and may bring proceedings in your local courts.

Package Travel and Linked Travel Arrangements Regulations 2018
Some of the arrangements offered by Bike Morzine Ltd. may fall under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTR”).
Where applicable, these regulations provide customers with specific rights and protections when booking a package holiday or a linked travel arrangement. Whether your booking is classified as a package or not will depend on the combination of services purchased and how they are sold.
You will be informed at the time of booking whether your arrangement qualifies as a package or linked travel arrangement.
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‍Responsibility for Your Booking
Where your booking qualifies as a package, Bike Morzine Ltd. will be responsible for the proper performance of the travel services included and will provide appropriate assistance if you experience difficulties.
For other bookings (including linked travel arrangements or individual services), responsibility for each service rests with the relevant provider, as outlined on your booking confirmation.

‍Customer Assistance While Travelling
If you experience any issues during your trip, please contact us using the details provided in your booking confirmation. We will provide reasonable support, including:Offering information on health services and consulates.  Assisting with communications and alternative travel arrangements where possible

‍Pre‑Contract Information
Before booking, customers are provided with: A detailed breakdown of services and costs Cancellation terms Key contact detailsS ervice descriptions Notification of whether the arrangement is a package or not.
By confirming your booking, you acknowledge that you have read and accepted this information.